Our Commitment to Safety
At Match Group, the safety, security, and well-being of our users is something we take very seriously – we consider it a top priority. While relatively few of the hundreds of millions of people that have used our products have been harmed by bad actors, we believe that any incident of misconduct or criminal behavior is one too many.
We have various brands in our portfolio that employ different tools, processes, and policies to foster respectful communities and environments. The information provided below gives an overview of these technologies and methods. Depending on the needs of each platform and the audiences they serve, different tools may be adopted by different brands. However, the objective is universal: we are committed to creating a safe and positive experience for all our users on all our platforms.
Match Group’s Safety Tools
We use a network of trusted safety tools
Match Group brands use a network of industry-leading automated and manual moderation and review tools, technology, process, and policies. We spend millions of dollars annually to prevent, detect, and remove people who engage in inappropriate behavior on our platforms. Examples of tools our brands use include:
- Automatic scans of profiles upon creation for red-flag language and images;
- Ongoing scans for fraudulent accounts or messaging activity;
- Manual reviews of suspicious profiles, activity, and user-generated reports.
Our brands also depend on our users to report any profiles engaged in concerning behavior so that we can investigate and take appropriate action.
Match Group has partnered with Garbo – a female-founded, non-profit background check platform – to make its technology available to Match Group users in the U.S. Garbo provides historical information about violence and abuse to empower people to make more informed decisions and choices about their safety. Match Group is currently working on building out capabilities for Garbo on Tinder. Once Garbo is adopted on Tinder in late 2021, other Match Group U.S. brands will follow.
- Garbo provides low-cost background checks by collecting public records and reports of violence or abuse, including arrests, convictions, restraining orders, harassment, and other violent crimes. This valuable information, which is typically offered by for-profit companies, has historically been difficult to access and cost prohibitive.
- Garbo works closely with racial equity and gender justice groups, knowing that there is inequity in the experiences of people of color in the criminal legal system and across society. As part of its active stance toward equity, Garbo excludes arrests related to drug possession and traffic violations, which have a disproportionate impact on marginalized groups.
Find out more about the partnership here.
Match Group has partnered with Noonlight – a first-of-its-kind safety company that provides emergency response services and personal safety products. Noonlight’s advanced technology is already available on Tinder, and we plan to roll it out further to U.S. users across our various brands.
- Noonlight’s proprietary technology and APIs enable users to access emergency services and transmit highly accurate location data within the Noonlight app without requiring a 911 phone call or the ability to talk or text.
- The Noonlight integration on Match Group platforms will allow users to input details of upcoming dates, including who they are meeting, where they are going and when they will meet. Users will then have the ability to trigger a response within Noonlight’s app to discreetly alert emergency services if they feel their safety may be at risk or are in need of assistance.
- If an alarm is triggered, Noonlight’s certified dispatchers will reach out to check on the user and alert emergency responders if needed, providing them with critical, contextual information that the user provided.
Find out more about how Noonlight works.
This partnership is part of Match Group’s ongoing commitment to invest in the latest technology to empower users to keep themselves safe both online and offline.
Video and AI Technology
Match Group brands are integrating varying features such as video chat, automated photo review, and photo verification, all of which aid our efforts to help our users ensure that every match is who they say they are. We are also incorporating anti-harassment prompts on our platforms, which use machine learning to automatically screen for potentially offensive messages and prompt the recipient to report the behavior.
All Match Group brands have in-app safety resources that equip daters with a comprehensive suite of information to keep members informed about the latest safety features while providing the most up-to-date information and tools in the online safety space. These resources are continually being updated and evolved in collaboration with the safety experts on our Match Group Advisory Council.
Customer Care Teams
Each of our brands has its own robust customer care team dedicated to supporting our users and addressing any complaints or reports of bad behavior. Serious violations of our Terms & Conditions are reported to Match Group’s centralized safety repository and cross-referenced across our various brands to see if the user has other accounts on other platforms. If any are found, they are blocked as well.
Match Group’s Safety Policies
We identify, detect, and take appropriate actions to remove bad actors
At Match Group, we prohibit the following groups of people from using our product:
- Anyone younger than 18 years of age;
- Anyone who has been convicted or pleaded no contest to a felony, violent or sexual crime;
- Registered sex offenders;
- Anyone suspected of sex trafficking.
Match Group’s Terms & Conditions authorize us to remove users who fall into any of the categories above, as well as to conduct searches of sex offender registries and other searches of publicly available records. If a user has been reported for domestic abuse, assault, or criminal activity (past or present) while they are active on our platforms, all accounts found that are associated with that user will be banned from our platforms.
We have a zero-tolerance policy for hate speech
We have a zero-tolerance policy for hate speech on our platforms. In addition to our human moderators and investment in technology to detect banned language, we encourage and rely on our network of users to report any inappropriate language so that our Customer Care teams can investigate and take appropriate action.
We ban and block underage users
With the combination of technology and human resources, Match Group works diligently to keep underage users off of our platforms. In addition to using sophisticated artificial intelligence, our brands collect birthdates, phone numbers, pictures, bios and other inputs used for age verification, as well as check profiles for red flags to keep underage users off our platforms. Human moderators also review accounts that have been flagged either by automated systems or by user reports, and act on those reports accordingly.
We do not allow prostitution, sex trafficking, or solicitation
Promoting or advocating for commercial sexual services, human trafficking, or other non-consensual sexual acts is strictly prohibited and will result in your account being banned from all Match Group platforms. Solicitation of any kind is also prohibited. If the purpose of a profile is to advertise an event, business, non-profit, political campaign, contest, or to conduct research, we may delete and ban that account.
We ban and block fraudulent behavior and scams
Match Group has a dedicated team and sophisticated technology that detects and removes spam and fraud using a variety of tools including conducting automated and/or manual reviews of each member profile to block IP addresses from high-alert countries, identifying stolen credit card numbers, and detecting suspicious language in profiles. The Match Group brands instruct users to never send money to someone they meet on our platforms, and to report any individual who asks that they do. These steps are designed to stop scams in their tracks and help protect the next potential victim.
For more information on romance scams and how to protect yourself, learn more from Federal Trade Commission’s Consumer Information’s website.
If you believe you were a victim of fraud you should report the scam on our platforms and contact local law enforcement.
Response to Reports of Assault
We encourage users to report all instances of abuse or assault
All users of Match Group brands are able to easily report instances of abuse or assault in-app or online. When a member reports abuse or assault to one of the Match Group brands, we review and take necessary action, which can include identifying the user and blocking any associated accounts that are found on Match Group platforms.
We partner with law enforcement
We pride ourselves on our support to and cooperation with law enforcement. We stand ready to assist in any active investigations and have developed a law enforcement portal to facilitate access to data for investigative purposes.
We also work with law enforcement proactively to report things like potential violence, self-harm, and other imminent physical harm. In each instance, we work collaboratively with law enforcement to get them what they need without objections or delay.
Match Group Advisory Council
Formed in 2018, the Match Group Advisory Council (MGAC) is a group of leading experts and advocates involved in the study and prevention of sexual assault, sex trafficking, abuse, harassment, and similar issues. The council is the first of its kind in the industry, and regularly makes recommendations on how to improve safety on Match Group platforms. Current members include:”
Rape Abuse Incest National Network (RAINN)
SVP of Programs, Research & Training
Human Rights Campaign
Former Chief Deputy
Office of Attorney General for the District of Columbia
We support comprehensive safety laws and regulations
As a leader in connecting people, we believe we have an important role to play in defining the standards for all players in our industry. That's why we work closely with legislators and regulators across the globe to define and pass new safety-focused laws that can help make both our users and those on other tech platforms safe.
Match Group has endorsed or supported the following legislation:
- The Violence Against Women Act (VAWA), which is a critical federal law that protects survivors and helps fund programs to assist their recovery. See more about our support here.
- The EARN IT Act, which establishes a joint commission of lawmakers, experts, and industry participants to set standards and best practices for internet companies to follow in addressing online exploitation of children.
- The Protecting our KIDS Act, which requires registered sex offenders to provide information on their social networking profiles to the Department of Justice to make them easier to track online and for us to remove from our apps. See more about our support here;
- A California law that requires all online dating platforms to (a) post safety tips and (b) provide the ability to report other users;
- A Vermont law that requires all online dating platforms to notify users where they (a) engaged with another user who was removed for fraud, or (b) changed their contact information;
- Bills in California and New York to give victims of catfishing legal recourse against perpetrators.
Match Group is a founding member of the Trust & Safety Professional Association, which supports the global community of professionals who develop and enforce principles and policies that define acceptable behavior and content online.
Match Group is also a member of the WeProtect Global Alliance, an international movement dedicated to global action to end the sexual exploitation of children online. As part of our membership, we are aligned with the Voluntary Principles to Counter Online Sexual Exploitation and Abuse, developed and endorsed by the Five Country Ministerial.
And we have collaborated with the National Cyber Security Alliance in the U.S. to build best practices for the online dating industry as part of their “Stop. Think. Connect.” Campaign.
We welcome the opportunity to work with governments around the world to make the internet a safer place for everyone.
Each of our brands offers safety tips to educate and empower users to make smart and safe choices while interacting on our sites. We also provide safety information within our platforms. Please see the below resources for support, advice, or assistance.
|National Human Trafficking Hotline||1-888-272-7888|
|National Sexual Violence Resource Center||1-877-739-3895|
|National Center for Missing & Exploited Children||1-800-THE-LOST(843-5678)|
|Cyber Civil Rights Initiative||1-844-878-2274|
|FBI Internet Crime Complaint Center||1-800-CALL-FBI (225-5324)|
|Canada||Ending Violence Association of Canada||1 877 232 2610|
|Canada||Canadian Resource Centre for Victims of Crime||1 877 232 2610|
|Canada||Action Canada Access Line(Sexual Health Hotline)||1 888 642 2726|
|Mexico||National Violence Against Women Hotline||01 800 1084 053|
|Mexico||Red Nacional de Refugios (RNR) National Shelter Network||01 800 822 4460|
|Mexico||Mexfam - Mexican Foundation for Family Planning||+55 55 5487 0030|
|Mexico||National Human Trafficking Hotline||01 800 5533 000|
|Mexico||Crime Victim Hotline(Mexico City)||5533 5533|
|Argentina||Equipo Niños - Child Exploitation Hotline||0800 222 1717|
|Argentina||Línea 144 - Violence Against Women Hotline||144|
|Brazil||Ligue 180 - Violence Against Women Helpline||180|
|Brazil||Disque 100 - Human Rights Helpline||100|
|Australia||1800RESPECT||1800 737 732|
|Australia||Australian Cybercrime Online Reporting Network||1300 CYBER1(1300 292 371)|
|Australia||Australian Cybercrime Online Reporting Network||1800 737 732|
|Australia||Marie Stopes Australia||1300 405 568|
|Egypt||National Council for Women - Sexual Violence Hotline||15115|
|Egypt||Egyptian Family Planning Association||+20 2 24027852|
|Egypt||Al Nadeem Center for Rehabilitation of Victims of Violence - Women's Program||+20 1006662404|
|South Africa||Stop Gender Violence Helpline||0800 150 150|
|South Africa||Rape Crisis Capetown Trust||021 447 9762|
|South Africa||Rape Crisis Helderberg||083 484 9409|
|South Africa||Human Trafficking Resource Line||0800 222 777|
|South Africa||Marie Stopes South Africa – Women’s Healthcare Centre||0800 246 432|
|South Africa||Tears Foundation||*134*7355#|
|INHOPE (To Report Illegal Online Content)||+31 20 257 1100|
|Global Modern Slavery Directory (Trafficking Hotline Directory)||See website for regional contact info|
|Now Matters Now – Crisis Lines||See website for regional contact info|
|Pathways to Safety International (Support and Assistance for Americans Abroad)||833-SAFE-833|